Contact information

Contact: +92 324 7101268  Email: Gazellebyromaabbas@gmail.com

Frequently Asked Questions (FAQs)

1. What is Gazelle by Roma Abbas?

Gazelle by Roma Abbas is an online fashion store offering designer clothing collections including formal wear, Eid collections, wedding wear, and seasonal pieces with focus on elegant designs and premium fabrics.

2. What kinds of products do you offer?

We carry a range of women’s apparel, including:

  • Designer formals and occasion wear

  • Seasonal and Eid collections

  • Wedding and semi-formal ensembles

  • Customized outfits on request
    Each product page lists fabric details, design features, and care instructions.

3. How do I place an order?

  1. Browse products and select your preferred style & size.

  2. Add items to your cart.

  3. Proceed to checkout where you enter shipping and payment details.

  4. Review and confirm your order.

If you need assistance, use our Contact Us form or email support.

4. What payment methods do you accept?

You can pay securely using the options provided at checkout. Common methods include major debit/credit cards and other online payment gateways available on the site. (Exact options display during checkout)

5. Do you offer international shipping?

Yes, international orders are shipped based on destination and package weight. Shipping charges vary and are calculated during checkout. Delivery usually takes up to 2 weeks, though timing can vary by location and order type.

6. Is shipping free?

We offer free shipping within Pakistan on all orders. For international destinations, shipping costs are calculated according to location and order details.

7. How long does delivery take?

  • Formal wear: ~ 6–8 weeks

  • Casual/pret items: ~ 7–8 days

  • International delivery: ~ 2-3 weeks
    These are standard timelines and may vary with order demand and custom requests.

8. Can I return or exchange an item?

Refer to our Return/Exchange Policy page for details. Typically, exchanges depend on item condition and availability. Contact support if you need to initiate a return or exchange. (Policies are accessible via the footer links on the site)

9. What if the item doesn’t fit or I want a custom size?

We provide size charts on product pages, and you can request custom sizing or colors by contacting our support team before placing the order.

10. How do I care for my garments?

Most items require dry cleaning only and low-heat ironing. Specific care instructions are listed on individual product pages.

11. How can I contact support?

You can reach us through:

  • The Contact form on the website

  • Support email listed on the website footer
    Our team typically responds as soon as possible to assist with queries.

12. Do you offer wholesale or bulk orders?

For bulk or special orders, contact our support team directly with details so we can guide you through availability, pricing, and timelines.

13. How can I stay updated on new collections & offers?

Subscribe to our newsletter at the bottom of any page to get updates on new drops, exclusive offers, and seasonal launches.